Privacy Statement
Last updated: August 2026
The Mama Hub respects your privacy and is committed to protecting the personal information you share with us.
This Privacy Statement explains how we collect, use, store and protect personal information when you visit The Mama Hub website, contact us, submit information for a listing, or otherwise interact with us.
Information We May Collect
We may collect personal information that you provide to us, including:
your name
email address
phone number
business or service information
information submitted through our contact forms
information provided when applying to join or be listed on The Mama Hub
correspondence you have with us
Our website may also collect general technical information such as your browser type, device information, IP address and website usage information through cookies, analytics or similar technologies.
How We Use Your Information
We may use your information to:
respond to enquiries
manage practitioner or service listings
communicate with Mama Hub members and participating professionals
maintain and improve our website and directory
provide information you have requested
administer our services
meet our legal obligations
Where information has been supplied specifically for a public practitioner, professional or service listing, the relevant information may be published on The Mama Hub website.
We will not sell your personal information.
Third-Party Services
We may use trusted third-party services to help operate The Mama Hub, such as website hosting, contact forms, email, analytics and payment services. These providers may process personal information where needed to provide their services.
We do not sell your personal information.
Our website may also link to other businesses and websites. Once you leave The Mama Hub, their own privacy policies and practices apply.
Cookies and Website Analytics
The Mama Hub website may use cookies and analytics tools to understand how visitors use the website and to help us improve the experience.
You can control or disable cookies through your browser settings, although some website features may not function as intended if cookies are disabled.
Keeping Your Information Safe
We take reasonable steps to protect personal information from loss, misuse, unauthorised access, disclosure or alteration.
No internet-based service can guarantee complete security, but we aim to handle the information entrusted to us carefully and responsibly.
Accessing or Correcting Your Information
You may ask to access or correct personal information we hold about you.
Professionals listed on The Mama Hub are also encouraged to contact us if their published details change so that the directory can remain as accurate and useful as possible.
Privacy Act 2020
We handle personal information in accordance with the New Zealand Privacy Act 2020 and its Information Privacy Principles.
Website Terms & Conditions
Last updated: August 2026
Welcome to The Mama Hub.
By accessing or using this website, you agree to these Website Terms & Conditions. If you do not agree with these terms, please do not use the website.
About The Mama Hub
The Mama Hub is a directory and information platform designed to help families discover services, professionals, classes, groups, resources and support relating to pregnancy, birth, postpartum, babies and the early years.
The Mama Hub does not provide all of the services listed on this website. Many services are provided independently by third-party professionals, practitioners, businesses and organisations.
Directory Listings
We aim to provide useful and accurate information about the services listed on The Mama Hub.
Information may be supplied directly by the professional, practitioner, business or organisation being listed.
While we take reasonable care when publishing information, we cannot guarantee that every listing will always be complete, current or error-free.
Service providers are responsible for notifying us when their information changes.
Choosing a Service Provider
The inclusion of a professional, practitioner, business, organisation, product, class or service on The Mama Hub does not constitute a guarantee, recommendation or endorsement.
Users are responsible for deciding whether a particular provider or service is appropriate for their individual needs and circumstances.
We encourage you to make your own enquiries about qualifications, experience, professional registrations, insurance, pricing, availability and suitability before engaging a provider.
Any agreement you enter into with an independent provider is between you and that provider.
External Websites
The Mama Hub may contain links to websites, booking platforms, social media accounts and other resources operated by third parties.
We are not responsible for the content, availability, privacy practices, accuracy or services provided by external websites.
Website Content
The information provided on The Mama Hub is intended for general information and education.
We make reasonable efforts to keep information current and accurate but cannot guarantee that all information will remain accurate or suitable for every individual circumstance.
Intellectual Property
Unless otherwise stated, the content created for The Mama Hub, including written content, branding, graphics and website materials, belongs to The Mama Hub and may not be reproduced, republished or used commercially without permission.
Images, logos and content supplied by listed professionals or organisations remain the property of their respective owners.
Changes to the Website
We may update, change, remove or add website content, directory listings, services or these Terms & Conditions at any time.
New Zealand Law
These Terms & Conditions are governed by New Zealand law.
Nothing in these terms is intended to exclude or limit any rights or remedies that cannot lawfully be excluded, including rights that may apply under New Zealand consumer law.
Disclaimer
Last updated: August 2026
The Mama Hub has been created to make it easier for families to discover local professionals, services, classes, groups, resources and support.
General Information
Information provided on The Mama Hub website is for general informational and educational purposes only.
It is not intended to replace individual medical, health, mental health, legal or other professional advice.
If you have concerns about your health, pregnancy, baby or child, please seek advice from an appropriately qualified healthcare professional.
For urgent medical concerns, contact the appropriate emergency or healthcare service.
Independent Service Providers
Professionals, practitioners, businesses and organisations featured on The Mama Hub operate independently unless expressly stated otherwise.
The Mama Hub does not employ, supervise or control independent providers listed within the directory and is not responsible for the advice, treatment, products, services, actions or outcomes associated with those providers.
Being included in The Mama Hub directory does not represent a guarantee or endorsement of a provider, their qualifications, their services or the results they may achieve.
We encourage families to ask questions and make their own informed decisions when choosing any professional or service.
Accuracy of Listings
We aim to keep information on The Mama Hub accurate and current. However, services, pricing, availability, qualifications, locations and contact details can change.
Where possible, confirm important information directly with the relevant provider before making decisions or bookings.
Personal Experiences and Educational Content
Articles, resources, stories and other educational content may discuss personal experiences or provide general information about pregnancy, birth, postpartum recovery, babies and family life.
Every pregnancy, birth, baby and family is different. Information presented on this website should not be interpreted as personalised advice or a prediction of an individual outcome.
External Links
The Mama Hub may link to external websites and resources for convenience.
We are not responsible for the content, accuracy, availability or practices of third-party websites.
Your Decisions
Any decisions you make based on information found through The Mama Hub remain your responsibility.
Where you are unsure whether information or a service is appropriate for you, seek advice from a suitably qualified professional.
Questions or Concerns?
If you have any questions, concerns or would like clarification about this Privacy Statement, including how we collect, use or manage your personal information, please get in touch with The Mama Hub through our Contact page.